Live / Casino
At betboss, your account data belongs to you. This policy explains what we collect when you register, deposit via bKash or Rocket, and use the platform — and what choices you have over that information. Access to our services depends on your local law and eligible regions.
When you open an account with betboss, we collect the information you provide during registration — your name, contact details, and the payment method you choose to fund your wallet. If you deposit using bKash, Rocket, or Bank Transfer, we record the transaction reference and amount as part of your account history. We do not store your mobile banking PIN or full card credentials; those remain with your payment provider. We also collect technical data automatically: your device type, browser, IP address, and session activity. This helps us keep your account secure and lets you pick up where you left off whether you are on mobile or desktop. Cookies and similar tools track your session state and remember your lobby preferences. We may share limited data with payment processors and identity verification services strictly to complete your transactions and meet our compliance obligations. We do not sell your personal data to third parties for marketing. Retention periods vary by data type and are governed by applicable law. Where local law in Bangladesh or your eligible region sets specific requirements, those requirements apply. If you have questions about how a specific data point is handled, our support team can walk you through it.
Understanding the boundaries of this policy helps you know where your rights apply and where to look for additional terms.
This policy covers all data collected when you register, log in, and manage your betboss account — including the email address, phone number, and wallet details you provide during onboarding.
Deposit and withdrawal records tied to bKash, Rocket, or Bank Transfer are within scope. We hold transaction references for compliance purposes; your payment provider holds its own separate records under its own policy.
Your browsing behaviour on betboss — pages visited, lobby sections opened, session duration — is covered here. Cookie preferences can be adjusted through your browser settings at any time.
Links to external sites, payment gateways, and identity verification partners operate under their own privacy terms. Once you leave betboss or hand data to a third-party processor, this policy no longer governs that data.
You have practical choices over the data betboss holds about you. You can request a copy of the personal information on your account at any time by contacting our support team through the channels listed on the site. If any detail is incorrect — your registered phone number, email address, or linked wallet — you can ask us to correct it and we will update the record after verifying your identity. You may also ask us to delete data we no longer need to hold for legal or compliance reasons. We will tell you clearly if a deletion request cannot be fulfilled in full and explain why. For questions about how long specific records are kept, or to raise a concern about how your data has been handled, reach out via the support route that works best for you. We aim to respond to all data-related requests within a reasonable timeframe consistent with applicable law in your eligible region.
Contact support to request a summary of the personal data held on your account. We will confirm your identity before sharing any details.
If your registered email, phone, or wallet reference is wrong, raise a correction request through support and we will update it after verification.
For questions about retention periods, data sharing, or how a specific transaction record is stored, our support team can provide a direct answer.
Where no legal obligation requires us to keep a record, you can ask for it to be deleted. We will confirm what can be removed and what must be retained.
If you have a question about your data or want to exercise any of the rights described in this policy, use the contact routes published on betboss. We do not publish channels or hours we cannot stand behind.
Open the chat widget on betboss to speak with a support agent directly about your account data or a privacy question.
Send a written request to the support email address listed in your account area. Include your registered contact detail so we can verify your identity.
The Help section inside your signed-in account contains answers to common data and privacy questions, including how to update your registered details.
We take a straightforward approach to keeping your information safe and your choices respected.
Your account data is stored on secured servers. We apply access controls so that only authorised processes and personnel can reach personal records, and we review those controls on an ongoing basis.
We use cookies to maintain your login session and remember lobby preferences. You can clear or block cookies through your browser at any time, though some account functions may not work without them.
We keep your data for as long as your account is active and for the period required by applicable law after closure. When retention is no longer required, records are deleted or anonymised.
If we make a material change to this policy, we will notify you through your registered contact detail before the change takes effect. Continued use of your account after that point means you have seen the updated terms.
Answers to the questions we hear most often about how betboss handles your personal information.
We collect the name, email address, phone number, and payment method you provide during sign-up. If you deposit via bKash, Rocket, or Bank Transfer, we also record the transaction reference tied to your account wallet.
We share limited data only with payment processors and identity verification services needed to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties.
Contact our support team through live chat or the email address in your account area. We will verify your identity and then provide a summary of the personal data we hold on your account.
Yes. Where no legal or compliance obligation requires us to keep a record, you can request deletion. We will confirm what can be removed and explain clearly if any part of the request cannot be fulfilled.
Retention periods depend on the type of data and applicable law in your eligible region. Transaction records are typically kept for the period required by financial compliance rules; other data is deleted or anonymised sooner.
Yes, this policy applies to your account regardless of where you access the site. Whether your service is available depends on your local law and eligible region, but the data handling described here covers all registered accounts.